Frequently Asked Questions

Who does The Office Assistant work with?

We work with solo entrepreneurs who think big, supporting you across the board with various administrative, creative and technical tasks so that you can live a balanced life and have more free time to do the things you would like to do.

So, what can The Office Assistant do for me?

By utilizing The Office Assistant’s our services, you will finally have time to develop your own business, spend time with your family or even take that holiday you’ve wanted to for so long!

The Office Assistant helps you to clear your desk of those tasks that you’ve been putting off for so long, and once clear, takes over the routine day to day jobs and projects so that you can focus on the things that matter – spending time with your clients, helping them reach their goals. Think about what it would feel like if you could sit at your desk and not worry about the to-do list.

Why would I hire an assistant who is potentially hundreds of kilometers away?

Well, part of the benefit of having a VA is that you don’t hire anyone. When you work with The Office Assistant you get a partner (in the relationship sense, not the legal sense!) and not an employee. You get someone who chooses to work with you as much as you choose to work with them.

The Office Assistant’s decision to work with you will be based on being attracted to the work you do and on being interested in being your partner for success, rather than because she is looking for “some job.”

People work with The Office Assistant because they:

  • Don’t have the space for someone else in the office
  • Don’t want someone else in their office;
  • Don’t have the equipment needed for someone else to use;
  • Don’t want to buy the equipment;
  • Don’t want the associated work and cost of having an employee, e.g.:
    • Managing an employee
    • Monthly Payroll
    • Paying for someone else to administer payroll, benefits
    • Holiday and illness benefits
    • The cost of firing an employee;
    • Don’t have to pay to train someone new skills;

How do I know you are actually doing the work/assignments/tasks that I give you?

Our goal is to create more time for you and thereby make you a happy client. Therefore, you can expect The Office Assistant to make sure that you are satisfied with our service and that we achieve the assignment/task deadlines agreed upon.  Furthermore, our solid and dependable performance will ensure that you have ongoing support whenever you need it. Ultimately, you will trust The Office Assistant to take care of your business as if it were her own.

How much does it cost to work with The Office Assistant?

Just to explain, when you work with The Office Assistant you pay for 100% productive time! You don’t pay for down-time, or time not spent specifically working on what you most need! It is not a service meant to be the cheap alternative to hiring an employee.  It is the convenient alternative!

However, the real question is, can you afford not to work with us?  The Office Assistant offers you flexible and affordable virtual assistance packages suited to your specific requirements.  There are three service packages available:

  • The Assistant Peggy Sue Package which gives you 5 hours of support in a month;
  • The Miss Jones Package which is the 10 hour per month offering; and
  • The Miss Moneypenny Package, which takes you up to 15 hours of support.

Each package is individually tailored to suit your needs at that particular time.  If, after working with The Office Assistant you find that you would like to add more tasks to our workload, we would upgrade you to the next package.

There are also a number of niche packages available, which would cover setting up a Facebook Page, creating a database for your list, WordPress support or a Social Media Marketing Strategy Plan.  Please do contact us if you would like more information regarding these.

I don’t really understand how I can work remotely with The Office Assistant; could you explain the process?

As communicating with you is vital in ensuring the success of an effective and sustainable relationship, we have several ways of keeping in touch:

  • Telephone
  • Fax
  • E-mail
  • Skype
  • Instant messaging
  • SMS
  • Conference calls and webinars

For document transfer we use collaborative online programmes such as:

  • Dropbox
  • Google Docs
  • Google Calendar

And then there are the ‘tried and tested’ means of exchanging documents:

  • Postal Service
  • Courier Service

Initially, we will be in contact with you twice, perhaps even three times a week, but as The Office Assistant gets to know your business and you become used to working with us, we will communicate on a weekly basis by e-mail or telephone.

By making use of the best of current and emerging technologies, The Office Assistant supports you effortlessly, never having to set foot inside your office.

The principal thing to remember is that you and The Office Assistant need to form a collaborative relationship and that, as in any partnership, good communication is extremely important.

I’m still not sure whether it will work for me?

Can you afford not to work with The Office Assistant?  Just think about it, what would it mean to have someone take over those tasks which just keep piling up on your desk or table?

Using a service like The Office Assistant is seen by many professions as a vital ingredient to the success and growth of their business. But be sure you really want to, as partnering successfully with The Office Assistant you will need to be:

  • prepared to delegate without a minimum of supervision and trust that the task gets done;
  • on hand to respond in good time to any questions and/or queries we may have;
  • open to new ideas and new ways of doing things;
  • recognize that The Office Assistant is a partner not an employee; and
  • know how to use email, Skype chat and/or instant messaging to communicate effectively.

For more information, please contact us by visiting our Contact page!